Middelburg, Mpumalanga: COMMERCIAL UNDERWRITER
Minimum Requirements:
-Matric / Grade 12
-Presentable and professional
-Fully bilingual in Afrikaans & English
-Regulatory Exam : Representatives
-FAIS Credits (as per FAIS requirement)
-Must be Fit & Proper in terms of the FAIS Act
-Must not be debarred with FSB
-Minimum 3 years underwriting experience in Commercial Lines – motor and non-motor policies.
-Ability to handle a portfolio of approximately 400 policies
-Excellent communication skills (verbal & written) on all levels
-Client orientated
-Organized, with attention to detail
-Proper telephone etiquette
-No ITC Credit records (bad debts, judgements etc.).
-No Criminal Record
-Must be administratively driven and demonstrate excellent attention to detail skills.
-Must be results oriented and meet the required expectations of the position.
-Must have the ability to make recommendations and decisions.
-Must be a team player and able work individually
-Excellent customer service skills (verbal and written)
-Must be able to work under pressure
-Reside in Middelburg, or willing to relocate at own cost
-Stable employment record
-To start as soon as possible
-No previous lawful termination/dismissal at previous employers
-Clear Criminal Record
Work Environment:
-Open plan
-Non-smoking environment
Duties:
-Effectively maintaining underwriting standards and providing quality client and broker service
-Underwrite in accordance with standards, policies and procedures
-Support BDC’s in acquiring and retaining profitable business
-Attend to administration and written communication
-Ensure that all documentation is processed accurately & correctly
-Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch
-Ensure queries are resolved as per company standards
-Ensure renewal reviews are completed timeously
-Ensure retentions are calculated
-Ensure timeous and accurate management of mail count
-Request, monitor survey and survey requirements as per laid down procedures
-Correct unprofitable policies
-Ensure policies are not overexposed
-Service delivery to ensure customer satisfaction
-Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
-Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
-Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
-Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
-Maintain effective people practices
-Align own behaviour with the organization culture and values.
-Share and transfer product, process and systems knowledge to colleagues.
-Collaborate and work with the Underwriting team to ensure required service levels are delivered
-Continuous improvement to ensure effective service
-Ensure adherence to organizational policies, practices and procedures.
-Identify and recommend areas / ways to improve processes
Salary: R 20 000.00 - R 25 000.00 gross (Depending on experience)
E-mail detailed CV to oneilc@telkomsa.net and indicate Reference CR1455 and your salary expectation. (Also forward a recent photograph and Reference letters if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
