Process Mining

Skillset Required Are As Follows -

Apply problem solving skills to solve technical problems on existing applications
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
Provide inputs into application documentation for end users
Leverage application documentation to guide users through application support processes
Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
Compile and maintain inventory of applications and related details
Meet all SLA requirements associated with application support being provided
Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
Maintain awareness of application risks and opportunities for improvement