Service Specialist

Role Purpose

Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

Requirements

Grade 12 (Matric)

Completed or studying towards a degree or diploma relative to the financial services industry (preferred)

2 - 3 Years of Call Centre experience in customer service principles and practices

Proficiency in Afrikaans will be advantageous

We're Looking For Someone With

A passion for service

Enjoys interacting with clients and intermediaries

A passion for digital enhancement

Takes accountability for own development

Duties and Responsibilities

Engage with clients and intermediaries in a professional and client-centric manner in order to evaluate and resolve their queries.

Provide clients and intermediaries with the relevant information and documentation as required per policy guidelines and within Service Level Agreements to provide incredible client service.

Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.

Identify and report process and system failures, and suggest enhancements to improve client experience.

Provide authoritative expertise to clients and stakeholders to create a positive and lasting client experience.

Live the MMI values: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.