Manage the end-to-end communication function by designing, developing and executing communication plans, to drive engagement that supports the achievement of key business objectives.
Requirements
- Bachelors degree or equivalent qualification in Communications or Marketing required.
- A minimum of 3-5 years experience in a relevant communication environment.
- Help design, prepare, develop, edit and share information to inform and empower clients (i.e. Multiply members, partners and financial advisers).
- Manage the full communication process and elements across all channels and act as communication champion/owner i.t.o. compiling, driving and taking accountability for communication across the client journey.
- Manage various communication campaigns simultaneously.
- Conceptualise, plan and implement various communication interventions, and manage the administration thereof.
- Interpret briefs and produce creative and effective ideas, messages and content.
- Align all communication to the Multiply strategy, brand, communication standards, tone of voice, CI and legislation.
- Ensure that synergies are established in terms of style, medium and content for all communications within the business.
- Develop key messages: create and maintain appropriate, consistent language and terminology across all internal and external media and channels.
- Review and edit all communication to ensure consistency in style, tone and format.
- Translate complex concepts and jargon into plain and simple language and visuals.
- Keep up-to-date on best practice, particularly changes to communications innovation and legislation.
- Regularly audit all Multiply communication touch points and keep an up-to-date document matrix.
- Manage all administrative tasks that are related to the communication function.
- Continuously work on becoming a subject matter expert on unfamiliar topics to produce messages with insights and value.
- Meet with colleagues, internal clients and project teams to consider communication and content requirements.
- Provide authoritative expertise and advice to clients and stakeholders.
- Ensure that relevant communications are sent out in an accurate and timely manner.
- Ensure all stakeholders are well briefed on key communications issues.
- Monitor and continuously improve the effectiveness of various engagement initiatives
- Identify and implement ways to measure communication success.
- Analyse and report on all aspects of communications, including effectiveness of content and channel.
- Manage the full communication process and elements across all channels.
- Effectively deliver engagement messaging to target audiences, including email, mobile, video, print, etc.
- Drive the implementation of communication strategies within the business.
- Contribute to the design of client journeys that result in a superior client experience.
- Engage with key internal and external stakeholders to identify changing client and business needs and align communication objectives with these needs.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Positively influence and participate in change initiatives.
