JOB DESCRIPTION
At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence. We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.
Here, youll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition. We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognizedbecause winning isn't just our goal; it's our standard.
About The Role
To ensure implementing the fraud strategies to manage the Issuing and Acquiring fraud monitoring making sure that the fraud losses are kept at the levels defined by the business.
Responsible to analyze the suspicious activities to detect, prevent, investigate, and identify the possible methods to recover the fraud losses. Ensure adherence to the approved operating fraud policy and procedures for the Unit.
The prospect is responsible to manage the operations of the fraud monitoring, define standards and practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU task is performed accurately and within the client SLA.
The fraud manager is responsible for developing, implementing, and modifying fraud coaching programs to ensure effectiveness of programs delivered to team members while ensuring organization policies and procedures are followed.
Responsibilities
Key Responsibilities:
- Ensuring that the SA issuing/Acquiring fraud monitoring processes are adequately performed 24/7.
- Solid understanding of issuing & Acquiring fraud risks, system, process, and control processes to identify and analyze the fraud risk at clients portfolios.
- Contributes to the development and implementation of Fraud risk processes, tools, policies, standards, and procedures in alignment with the client/NI policy and procedures.
- Ensure that the fraud policy is conducted while running the BAU task and support the fraud head identifying key areas of improvement, realize fraudulent occurrence in the business, and shape strong internal control.
- Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the business units.
- Take the required and corresponding action on all suspicious and fraudulent cases detected via the fraud monitoring tool
- Ensure that clients related requests and queries are responded on time and within the agreed TAT.
- Timely reporting and escalation of all issues/ concerns and fraud cases to the management.
- Effectively communicates emerging and/or changing risk and related control opportunities and enhancements to senior management.
- Roll out a fraud awareness and knowledge sharing with the internal fraud team to support the BAU task and raise up the bar for overall fraud experience.
- Proactively participate in providing new ideas and recommendations for best in class for POS/ Ecommerce fraud practices that may be valuable for SA clients.
- Create a winning team of fraud risk advisers and monitor the team to develop the required work quality/standards, by improving the monitoring/Investigation, staff awareness, create successful backup program, and ensure problem solving.
- Ensure SLAs (Service Level Agreement) with client banks are maintained.
- Collaborates with Fraud Head to comprehend, develop, and perform Key Risk Indicators reporting which detect the practices that create fraud/business reputation risk and mitigate audit finding guarantying no pending audit point.
- Work with the Fraud Head to ensure scheme best practices and Central bank mandates are adhered to and implemented to ensure proactive solving of the fraud related issues in compliance with the scheme and Central bank regulations and in line with the client/NI policy and procedures.
- Ensure that the 24/7 schedule is efficiently prepared addressing the peak hours, fraud trend and at the same time optimize the human resource operation to minimize the cost.
- Deliver all the required support /task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
- Track and review of capacity plan, leave plan, hiring plan and training plan to ensure that the Unit is adequately equipped to manage the fraud activities.
- Ensure compliance and adherence to organization code of conduct policy.
Qualifications:
- Bachelors Degree from an accredited university, and a minimum of 5 years related work experience with core-banking Fraud investigations.
- Minimum of 5 years of experience in the banking, risk, and fraud industries.
- A minimum of 7 of hands-on experience in the prevention, detection, and investigation of fraud and acquisition.
- Excellent reasoning and problem-solving ability.
- Strong analytical and problem-solving skills.
- Proficient language in English.
- Outstanding interpersonal, leadership and team working skills.
- Outstanding communication and negotiation skills - both verbal and written.
- Strong cultural awareness and knowledge.
- Strong awareness of MS office with good computer skills.
- Ability to make decisions and use independent judgment.
- Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
- Works collaboratively with team members to achieve results.
- Builds and maintains mutually beneficial work relationships and alliances inside and outside the Organization.
- Ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates arising issues timely.
- Strong organization skills and ability to handle multiple projects efficiently to ensure projects are completed timely.
