OneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem). We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform. The OneDome platform makes transactions faster, more assured and allows customers to have greater control over their transactions.
Our goal is to challenge market norms and to reshape the property industry to better reflect the consumer demands of the 21st century.
We are growing as a business and as such we are seeking entrepreneurial and collaborative individuals who are simplifiers. We need our people to help us work towards our mission of revolutionising home moving.
OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative Company in the 2021 Best Business Awards in the UK.
Role Overview
We are seeking detail-driven, process-focused individuals to join our newly formed Mortgage Servicing Team.
This team acts as a quality and control function across the mortgage lifecycle, ensuring cases are fully documented, compliant, and accurately maintained both before submission and post-offer through to completion.
This is a purely back-office role suited to individuals who thrive in structured, high-volume, accuracy-critical environments. You will not speak directly with customers or lenders.
Role Overview
We are seeking detail driven, process-focused individuals to join our new Mortgage Servicing Team.
This team sits after the customer has accepted the mortgage recommendation and is ready to proceed. The team is responsible for ensuring customer documents are correctly uploaded, labelled, complete, and usable so the wider mortgage team can progress the case without delays.
This role is purely back office and requires individuals who thrive in a structured, high-volume, accuracy critical environment. You will not speak with customers or lenders.
Key Responsibilities
Document Checking and Organisation
- Relabelling and organising documents correctly in the system so they are easy to review and locate.
- Checking that the correct documents are present for the case type and applicant scenario (e.g., ID, address, income, bank statements and any additional supporting evidence).
- Verifying documents are readable, in date, and complete (e.g., full statement pages, correct time periods, matching names).
- Ensuring documents are filed in the correct location and under the correct category in internal systems.
- Flagging missing, incorrect, unreadable, or out of date documents clearly in CRM notes and escalating through the correct route.
- Keeping internal systems clean, accurate and up to date.
- Updating case notes clearly so other teams can progress the case without delay.
- Following set checklists and processes to ensure consistency and quality.
- Checking internal systems and lender portals to confirm whether a mortgage has:
- Completed
- Been given a confirmed completion date.
- Updating CRM statuses accurately and leaving clear notes when completion is confirmed.
- Working to agreed turnaround times and quality standards.
- Supporting the wider mortgage operations team by ensuring cases are accurate and well prepared.
- Escalating issues in line with agreed processes.
We Are Looking For Individuals Who:
- Have experience in administration, operations, document control, or similar roles.
- Have strong attention to detail and a methodical working style.
- Are comfortable working with systems and handling repetitive tasks.
- Can follow processes accurately and consistently.
- Are organised and able to manage their workload effectively.
- Communicate clearly in writing when updating system notes.
- Are comfortable working in a fast-paced, quality-focused environment.
