Reference Number MOT231005-3
Job Title Supervisor: Operations | Europcar | Cape Town City
Branch/Department Cape Town City
Job Type Classification Permanent
Location - Town / City Cape Town
Location - Province/Area Western Cape
Location - Country South Africa
Job Description
Car rental company Europcar is seeking a customer oriented, deadline driven individual who thrives on working in a fast paced environment to join their team based at the Cape Town City as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Nelspruit Airport which often throw's a variety of challenges
Position Overview The purpose of the position is to supervise all branch activities, ensuring that the team functions effectively resulting in high levels of customer service being delivered and enabling achievement of relevant targets and customer service metrics.
Specific Role Responsibilities Job Outputs
- Plan, organize, coordinate and supervise all branch activities.
- Ensure that telephones are manned, answering calls, assisting with queries and making reservations as required.
- Management of shift handover and daily reports.
- Cash management and banking.
- Supervising office and car park, deployment of manpower within the branch and support environments.
- Manage risk through ensuring that company assets and resources are safeguarded at all times.
- Ensure correct fleet mix based on customer demand.
- Oversee housekeeping and cleanliness of the branch and operating environment.
- Document management
- Supervision and development of staff including training, coaching and counseling.
- Leading by example and motivating staff to deliver a world class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
- Authorize leave, overtime, walk-ups and time keeping of team members.
- Schedule and hold monthly team meetings and information sessions.
- General office, administration and car park duties completed daily.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Health and safety experience - monthly reports to be done
- 2 years supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.
- Matric or equivalent NQF level 4 qualification.
- Business Management or other relevant tertiary qualification.
- Valid unendorsed drivers license.
- Own, reliable transport an advantage.
- Competent using MS Excel and MS Outlook.
- Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).
Skills And Personal Attributes Competencies
- Communication skills
- Business, operations and personnel supervision skills.
- Planning, organizing, monitoring, evaluation and reporting.
- Able to effectively communicate goals, objectives, problems and solutions to stakeholders.
- Diversity Management: Effective in working with people of different cultures and values.
- Customer Service
- Time Management
- Conflict management
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Work under pressure
- Assertiveness
- Emotional Intelligence
- Strong organizational, multitasking and administrative skills.
- Good judgment and problem solving skills.
- Sales and growth orientated: understand the market and competition, and drive for results.
- Innovative, decisive and disciplined.
- Committed
- Professional; must project a professional, mature and positive image during all interactions.
- Highly resilient
- Honesty and integrity in all business dealings.
- Energetic
- Deadline driven
- High tolerance levels and have an open door attitude.
- Must have a vision for the team, and the drive and ability to strive for that vision.
