At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, well give you what you need to make it happen. It wont always be easy, growing takes grit. But at ABB, youll never run alone. Run what runs the world.
This Position Reports To
Sales Support Specialist:Customer Suppor
Your Role And Responsibilities
Responsible for providing technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
The work model for the role is: Onsite
This role is contributing to the Motion service Division
You Will Be Mainly Accountable For
- Preparing customer quotations and loading service orders.
- Handling and loading cost calculation sheets.
- Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts, field services and logistics bookings for site work.
- Tracking spare part deliveries with various factories and providing feedback to customers.
- Handling customer requirements, enquiries, complaints and resolutions.
- Coordinating with the technical team in relation to scheduled jobs.
- Build and maintain sustainable relationships with customers.
- Accurate forecasting of monthly revenues.
- Cash collections.
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications For The Role
- Matric essential, related degree or diploma is desired.
- Suitable, similar work experience in customer support and order handling.
- Must be 5 years> in a service role, doing customer support / order handling role.
- Good communication and coordination skills.
- Proficient in business writing.
- Dynamic and highly energetic individuals, capable of working in this fast-moving, high-pressure service business.
- Proficient in MS Office.
- Working experience and knowledge on SAP is essential and highly desired.
We want you to bring your full self to workyour ideas, your energy, your ambition. Youll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
