Reference Number NAN250808-4
Job Title Shift Lead - Eatern Cape
Department Casas
Job Type Permanent
Reporting To (Job Title) Restaurant Manager
Number of Positions 02
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Eastern Cape
Job Description Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.
Minimum Requirements Matric At least 2-3 years restaurant management experience Experience in Microsoft office Attention to detail and accuracy Ability to manage a group of people Excellent communication skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than 3 years restaurant management experience Preferred: Applicants who are in possession of a valid drivers license and their own vehicle.
Duties and Responsibilities
Financial Management
- To ensure correct and effective financial administration according to Nandos policies & procedures daily.
- To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
- To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
- To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
- To ensure efficient stock control management for the restaurant daily.
- To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
- To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
- To communicate and ensure compliance with the Nandos operational standards and operating requirements.
- To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
- To assist with recruitment, induction and training of all new staff according to Nandos policies and procedures to proactively meet the needs of the business.
- To complete and check the attendance register.
- To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
- To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
- To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.
- To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
- To respond to customer complaints by Nandos policies and procedures.
- To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
- To assist with the execution of the local marketing plan to promote sales and increase the customer base.
- To fulfil the responsibilities of the Restaurant Manager in his/her absence.
