If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.Youll be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and well provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Are you looking for a challenging role? Do you want to work in one of the best and fastest growing companies in the region? Do you want to exposure to a large-scale enterprise environment and to broaden your networking skills and experience? We are looking forward to receiving your application!
What You'll Be Doing
- Monitors client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Fulfil approved requests following agreed procedures.
- Provide telephonic or chat support to clients when required.
- Execute approved maintenance activities including patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolutions of incidents and requests.
- Proactively identify opportunities for work optimization.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.
Requirements:
- Ability to communicate and work across diverse cultures and social groups.
- Ability to plans activities and projects well in advance and consider possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- One year of experience in a networking/system engineering environment.
- Experience with network hardware (switches and routers) for large scale networks a plus.
- Experience working with network hardware and software, including Cisco and FortiGate routers and switches a plus.
- Must be able to troubleshoot and solve basic networking issues using various tools.
- N+
- Sintrex (Monitoring) advantageous
- ITIL
- Up to date and relevant ITIL certification (Foundation Level)
- CCNA Enterprise
- CCNP Enterprise an advantage
- SDWAN an advantage
- Cisco Firewalls and Routers
- Forti NSC 1, 2,3
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
