@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers.
This role is supporting a US MSP - Eastern time (2pm / 3pm SAST start time).
Role Details
Duties and Responsibilities:
- Client Network Monitoring and Maintenance
- Diagnose and resolve hardware, software, and network issues
- Escalate unresolved problems to higher-level technicians or engineers
- Assist in updating and patching systems to minimize vulnerabilities
- Complete and Articulate Customer Network Audits
- Create Client Infrastructure Documentation
- Respond to network or system outages, service degradations, and critical failures
- Document incidents, resolutions, and steps taken in ticketing systems
- Maintain logs of network and system performance.
- 1-3 years of experience in network monitoring, technical support, or systems administration
- Certifications - CompTIA Network+ or Cisco CCNA
- Knowledge of networking protocols (TCP/IP, DNS, VPN
- Strong analytical and problem-solving abilities
- Ability to work in a high-pressure environment and prioritize tasks
- Basic network troubleshooting skills
- Experience with Windows OS Benefits Pack
- Flexible hybrid/remote working patterns.
- Access to company-funded training and development opportunities.
- Cross-border collaboration with leading MSPs and colleagues in the UK, Sri Lanka, SA, New Zealand & the US.
- Learning and exposure to the latest technologies.
- A workplace thats committed to diversity, equity, inclusion and belonging to a culture.
