We are looking for dedicated individuals to provide a supplementary service to the members and to attend to New Business tasks and processes. If you're passionate about delivering top-tier support, we want to hear from you!
, Requirements,
- Grade 12 qualification is essential
- Tertiary Qualification will be an added advantage.
- A minimum of 1-2 years Medical Scheme Administration Experience (new business and underwriting).
- Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
- Effective business communication & writing skills
- The ability to work under pressure and be a strong team player.
- Computer literacy (MS Office)
- Index and allocate all incoming work in New business inbox.
- Capture new members/dependants details on the administration system using application forms to register new members and dependants on the system.
- Responsible for update and closing of new business workflows.
- Maintain and update group business register including allocation of incoming tasks.
- Review application forms to ensure that all relevant information has been obtained.
- Maintain and update SLA on business register on a daily basis.
- Quality check and activation of new member applications, on-line applications as well as adding of dependents and new born babies.
- Quality check and activation of signed underwriting letter.
- Follow-ups with regards to new members and dependants applications in all statuses.
- Answering calls, responding to all written correspondence and dealing with all enquiries timeously, efficiently and effectively through to resolution
- Rendering professional and quality service to Members, Brokers and our Clients
- Contact member regarding outstanding information for new members, adding of new dependants and new born applications.
- Assist underwriting.
- Behave in alignment with the PPSHA and Team values.
- Maintain and ensure adherence to Service Levels Agreements
- Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate.
