Manager New Business Support

Job Req

140750

Closing Date

15 September 2025

Location

Sandton

Leadership Pipeline

Manage Others

Job Purpose

To manage a team of people; systems; functions; processes and stakeholder relationships to ensure that the financial and reputational risk exposure is mitigated and to support the business in achieving the divisions agreed targets.

Job Responsibilities

Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.
Manage staff utilisation, systems, processes, operational and strategic expenses by forecasting and analysing reports and changes to legislation.
Continually optimise efficiency by facilitating effective productivity, project management and innovation.
Ensure business activities/plans are aligned to the strategic objectives of the division for the next 6-12 months by translating strategic priorities into operational plans and individual objectives for team members.
Manage and sustain stakeholder satisfaction by meeting service level agreements or legislation and identifying opportunities for improvement.
Build sustainable stakeholder relationships by identifying and understanding their requirements through collaboration and engagement.
Provide feedback and information to stakeholders by analysing data and compiling monthly reports.
Build trusting relationships with subordinates, manager and peers by holding regular meetings and feedback sessions, ensuring effective staff management and motivation including resource and capacity planning.
Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
Ensure compliance with business continuity plan by conducting regular tests and awareness sessions.
Ensure regulatory requirements are adhered to by reviewing reports and quality assessments and taking corrective action where necessary.
Continually align business requirements by ensuring all policies and processes are continually reviewed, updated and mapped.
Manage and contribute to process efficiencies by facilitating regular brainstorming sessions with stakeholders.
Manage underperformance of stakeholders through continuous monitoring of service delivered in terms of service level agreements.
Ensure all audit issues are addressed and resolved by enhancing processes and ensuring adherence.
Ensure quality decisions are made by encouraging the gathering of relevant information, facilitating dialogue within the team and driving the a culture of solution, rather than problem, orientation.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.