Night auditor / relief receptionist

About Steenberg Hotel & Spa:
Steenberg Hotel & Spa is an exclusive luxury boutique hotel nestled within the historic Steenberg Estate in Cape Town. We pride ourselves on offering world-class hospitality, refined elegance, and exceptional service in a serene setting. Our team is dedicated to creating memorable experiences for our guests, ensuring comfort and excellence in every interaction.

Job Summary:
We are seeking a reliable and professional Night Auditor / Relief Receptionist to join our dynamic team. This role is ideal for an individual with strong attention to detail, excellent customer service skills, and the ability to manage overnight hotel operations effectively. The successful candidate will be responsible for handling guest check-ins and check-outs, processing night audits, ensuring security protocols, and assisting with reception duties when required.

Key Responsibilities:

Conduct night audit procedures, reconciling daily transactions and ensuring accuracy in financial reports.
Assist guests with check-ins, check-outs, and inquiries in a warm and professional manner.
Ensure a smooth transition between evening and morning shifts, communicating important information to day staff.
Monitor hotel security and respond to any incidents or guest concerns during night shifts.
Process reservations, handle guest requests, and provide concierge services as needed.
Maintain a clean and organized front desk and lobby area.
Perform end-of-day financial balancing and ensure compliance with company policies and procedures.
Provide relief support to the reception team during peak periods or staff absences.
Requirements:

Previous experience in a night audit or front desk role in a luxury hotel setting is preferred.
Strong numerical and analytical skills with experience in handling cash and reconciling financial reports.
Proficiency in hotel management systems.
Excellent verbal and written communication skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
High attention to detail and accuracy in handling financial transactions.
Professional appearance and a guest-centric attitude.
Ability to work independently and as part of a team.
Willingness to work night shifts, weekends, and public holidays as required.

Occupation:

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