To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.
Requirements
- Matric
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with Insurance Systems
- Higher Certificate in Insurance
- Registered Representative
- Completed RE exams for representatives
- Intensive knowledge and experience of Commercial insurance products and complex claims
- At least 5 years of experience
- Handling and settling motor non-motor own damage claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLAs in place
- Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
- Negotiating with various claims assessors and other related service providers
- Providing clients or brokers with the highest standard of service
- Providing clients brokers with feedback on claim progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Rendering of assistance from time to time with adhoc tasks
- Maintaining and updating reserves
- Attending to payment requests
- Managing outstanding claims volumes
- Timely responses to email and telephonic messages
- Accurate record keeping
- Proper time keeping and task prioritization/ management
- Attending to any other tasks as may be assigned from time to tim
- Provide a supervisory function over a defined area within the claims department which shall include among others
- Providing technical advice to the area where required
