Office Administrator

A design and decorative moulding company is seeking a vibrant, and organised Office Administrator who looks after their day to day operations in Kyalami, establishing the culture of the business in a positive way. This role requires experience in supporting a sales team and full administration duties, as well as sales management and stock take.

Minimum Requirements

Grade 12.
Diploma/Certificate in Sales/Marketing or a similar relevant industry qualification and experience.
At least 4 years relevant experience as an Internal Sales Clerk/Receptionist/Office Administrator.
Previous experience with Trade customers, architects, interior designers, and contractors will be advantageous.
Knowledge of Microsoft Office.
Syspro experience would be advantageous.

Responsibilities

Reception operation

Full reception duties Politely and efficiently answering of Switchboard, serving, and attending to customers.
Ensure that the showroom and displays are cleaned daily.
Resolve customer complaints.
Maintain and develop customer relationships through ongoing communication and liaison.

Lead Management

Respond to and follow up on all sales enquiries by telephone and email.
Submit detailed quotes for the Sales Consultants in support of generating new and existing business.
Ensure that all leads and leads received telephonically are captured onto the system.
Ensure that for every lead received, that an appointment is scheduled with the customer for a quotation by a Sales Consultant/Sales Manager.
Once the Sales Consultant obtains an order, create the order/invoice.
Maintain a Data base of Contacts and ensure this is uploaded to the Sales Pipeline on a Monthly basis.

Admin Duties

Filing of customer invoices and signed delivery notes.
Any other administrative duties as assigned by the Sales Manager and General Manager (as and when required).
The organizing and attendance of Quarterly/Monthly Stock-Take.

Sales Management

Monitoring and reporting on monthly progress of actual sales per channel, to budget and forecast for the branch;
Making appropriate and innovative recommendations to drive the business growth and sustainability.
Responsible for the creation of credit notes to customers, for approval by the Sales Manager.
Manage the implementation of price increases during the year with customers, following instructions from the Sales Manager.
Ensure that quotations are provided timeously to customers, which are accurate, timelines can be met for production and installation, and which adhere to the company quotation policies and procedures.
Customer displays and showrooms.
Take instruction from the Sales Manager regarding the design for displays and showrooms.
Brief instructions to the Store man/Driver with specific timelines etc.

Stock Take

Co-ordinate, implement, and assist the Store man with monthly/bi-annual stock-take counts.
With assistance from the Store man and Sales personnel, carry out regular cycle counts and ensure systems are updated timeously.

Branch management

Ensure that all Standard Operating Procedures for the branch are fully complied with.
Ensure the safeguard of all the assets in the branch.
Ensure the IT infrastructure in the branch complies with the Group IT mandate.

Desired Skills