Office Administrator - Mozambique

This role is Based in Maputo - Mozambique

Job Overview:

The key responsibilities of the Office Administrator are to maintain the ongoing client relationships, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.

All customer orders, international and local purchases are to be processed accordingly following the established Schneider Electric internal processes.

Essential Responsibilities:

• Provide outstanding customer service.
• Advise customers on best practice and new services.
• Review Customers Purchase Orders and validate that all information is correct.
• Process customer orders in the local ERP system.
• Use digital tools to check availability and lead times.
• Load purchase request to external vendors/suppliers.
• Manage orders and coordinate with planner, spare parts and logistics teams, forwarders, sales and customers to ensure orders are delivered on time and no products are damaged
• Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates and any risks (safety or other)
• Document all required information for each customer account / site.
• Obtain relevant approvals for processing of external orders.
• Identify other business opportunities outside existing scope of work and share with the sales team.
• Liaising with the Planner/Coordinator for smooth execution of service interventions.
• Perform other duties as assigned.

Main interactions:

Customers, Coordinators, Call Centre, Operations, Inside Services Sales, Technical Support

Key Success Factors

• Customer satisfaction by ensuring that the SoW is executed
• Time to book, to raise Purchase requisition, to invoice
• Timely update of customer and SE internal stakeholder
• Part availability control Lead Time & delivery

Skills Required (can be adapted per technologies used in SE Business Units):

• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives.
• Work is usually quite independent of other team members.
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives.
• Participate in proactive team efforts to achieve departmental and company goals.
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to calculate figures and amounts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient personal computer skills including electronic mail, record keeping, word processing, spreadsheets, graphics, etc.
• Handle multiple tasks simultaneously.
• Must be able to communicate (speak, hear and write) effectively.
• Possess a valid driver's license.

Qualifications

• Minimum office administration qualification and/or 5 years professional experience preferably in office / sales / legal administration
• Meticulous to Details to ensure accuracy
• Ability to communicate effectively with various internal departments and external customers

Schedule: Full-time

Req: 008N2P