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Job Description
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This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.
The IT Software Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated.
This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software delivery teams, 3rd Parties and Scrum Masters. IT Software Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT Software Service Delivery Managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders.
The successful incumbent will manage projects over 24 months to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.
The IT Software Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated. This role is core to decisions that build high-performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT software team to achieve those expectations to a high standard working closely with Product owners, delivery teams, 3rd Parties and Scrum Masters. IT Software Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT Software Service Delivery Managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders.
Key responsibilities will include amongst others the following;
- Lead a team of technical IT specialists.
- Provide support, supervision, training, direction and mentorship in tech development, support and service delivery.
- Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
- Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Give inputs to best practices in IT.
- Ensure that policies and procedures are followed.
- Ensure that teams are improving performance, service, and product quality.
- Use gathered information and research to target areas that need improvement.
- Ensure team members are familiar with IT service delivery processes and best practices.
- Work with change management throughout the SDLC process
- Process efficiency and effectiveness.
- In-scope process optimization.
- Operational compliance.
- Oversee and guide link delivery process from start to finish.
- Customer (user) satisfaction.
- Good communication around issues and opportunities get things done, make things happen.
- Building, maintaining and analysing service reports to address any possible delays before it occurs.
- Drive deliverables through industry-standard life cycles by establishing a reputable, well-managed team and delivery environment.
- Manage software service delivery resources within budget and project schedules.
- Nurture, grow, and develop team members.
- Articulates the technical architecture, roadmap, and solution details to all stakeholders.
- Relevant tertiary qualifications
- Minimum 6 years of managerial experience
- Experience working in an IT Agile Environment with a sound understanding of Agile Methodologies
- Experience working in a Banking Environment
- In-depth knowledge of the system development life cycle
- 3rd party/vendor Management
- Strong communication skills to motivate and lead
- Ability to lead a team of technical specialists
- Strategic Thinking
- Innovation
- Changing and improving
- Making effective decisions
- Leading and communicating
- Collaborating and partnering
- Managing a quality service
- Delivering at pace
- Strong technical knowledge of the following;
- Software knowledge
- Technical experience in a delivery environment
- Leadership IT essential leadership skills to encourage teamwork and motivate employees
- Strong problem-solving skills
- Detail-oriented and diligent
Competencies
Business Insight
Cultivates Innovation
Ensures Accountability
Manages Complexity
Nimble Learning
Optimizes Work Processes
Strategic Mindset
Tech Savvy
Education
Closing Date
30 January 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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