Credit Ops Specialist

Description

Amazon is seeking a highly motivated Credit Ops Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of fulfilling orders shipped by Amazon, including all the superior performance of Amazons shipping and customer service. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met.

Key job responsibilities

• Take appropriate action to identify and help minimize operational issues
• Achieve weekly productivity and quality standards for investigations.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Identify improvement opportunities by leveraging information from internal reporting and data analysis.
• Convert data making it analysis-ready through basic descriptive narratives, aggregations and pivots.
• Participate in other special projects/assignments and Partner with appropriate business teams

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

Basic Qualifications

• Proficient in Excel.
• Analytical and data gathering skills.
• Experience problem solving
• Prioritization and time management skills.
• Ability to communicate effectively in one to one and group sessions.
• Strong attention to detail.
• Experience with Microsoft Office, including Outlook, Word, and Excel

Preferred Qualifications

• Well versed in Excel. SQL is a plus.
• Bachelors degree

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company - Amazon Commercial Services (South Africa) (Pty) Ltd - N09

Job ID: A2495815