Consultant: Fraud Operations (Chargeback)

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

To see what life at Capitec is all about and complete a short assessment, please click here!
Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To leverage expertise in fraud operations and perform purpose-driven activities in the combat against financial crime to minimise and mitigate client and bank losses thorough investigations into card fraud, digital fraud, application fraud, and internal threats.

Experience

Minimum 2- 3 years experience in any area related to financial crimes.
Experience of and comprehensive understanding of the South African financial/banking environment
Familiarity with relevant legislation pertaining to fraud and banking.
Proficiency in investigation techniques and methodologies
Understanding of customer care and service protocols
Familiarity of common fraud typologies and emerging trends in fraud and financial crime
Familiarity with banking/retail/financial service provider policies, products, and procedures
Service-oriented mindset.

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

A relevant tertiary qualification

Knowledge

Understanding of the South African financial/banking environment.
Familiarity with relevant legislation pertaining to fraud and banking.
Understanding and proficiency in investigation techniques and methodologies.
Understanding of customer care and service protocols.
Familiarity of common fraud typologies and emerging trends in fraud and financial crime.
Familiarity with banking/retail/financial service provider policies, products, and procedures.
Service-oriented mindset.

Skills