About the role:
We're looking for a highly organized and proactive Operations Coordinator to streamline and optimize the daily operations of our e-commerce and retail fulfilment business. You will play a key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.
You'll be working across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time!
This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. KPIs and weekly performance tracking will be implemented to ensure continued improvement and success!
Key Responsibilities Order Fulfilment & Logistics Coordination
- Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfilment.
- Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
- Implement and refine tracking systems to improve delivery times and order accuracy.
- Proactively identify and resolve any bottlenecks in order fulfilment. Multi-Channel Stock &
- Inventory Management Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
- Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
- Organize stock transfers between warehouses and fulfilment center for optimal efficiency.
- Conduct regular inventory audits to reduce discrepancies and minimize errors. Identify slow-moving stock and suggest strategies for clearance or reallocation.
- Oversee the end-to-end process of fulfilling retail orders - from order placement to final delivery.
- Manage production and delivery timelines to meet all retailer deadlines.
- Ensure compliance with retailer requirements for packaging, labelling, and documentation.
- Be the primary point of contact for retailers, keeping them updated on operational matters.
- Track and manage contracts, agreements, and compliance documentation for
- retail partners
- Trigger website updates whenever stock changes, ensuring real-time accuracy.
- Work with the marketing & web team to update product descriptions, pricing, and stock availability.
- Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
- Ensure product pages reflect current stock levels and shipping times.
- Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
- Track common customer complaints and develop strategies to reduce negative feedback.
- Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
- Maintain and improve response times & resolution rates to enhance customer satisfaction.
- System & Process Optimization Identify inefficiencies and implement automation & process improvements to increase efficiency.
- Work with internal teams to streamline workflows and integrate new tools.
- Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.
- Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
- Track KPIs and use data to propose improvements and optimizations.
- Ensure compliance with internal policies and industry best practices in logistics and inventory.
- 2+ years of experience in e-commerce operations, logistics, or supply chain management.
- Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
- Ability to analyze data, optimize processes, and implement improvements.
- Strong problem-solving and organizational skills.
- Understanding of customer service platforms (e.g., Zendesk).
- Shift Schedule: 3PM - 12MN Manila Time
Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
