Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.
We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.
Our People are subject matter experts. We understand our client's challenges and we've got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.
Our Vision is to be the leading platform for automating data flows.
Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.
Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.
BUSINESS AREA & TEAM
The Xceptor People and Culture (P&C) function consists of global HR and Talent Acquisition professionals focused on creating a world-class working environment and partnering with the business to design and implement strategies to attract, engage, develop, and retain our employees. We are a P&C team of 10, an employee population of c.250, with offices in Cape Town, UK, Singapore, and the US.
A critical part of the P&C function is our client-facing HR Operations Team, based in Cape Town, who are focused on providing and delivering an efficient, effective, consistent, and customer-friendly HR Operations service to all our employees, across all our locations, throughout the employee lifecycle.
To support the organization's continued growth and the development of the function, we have a new opportunity for a Lead to take responsibility for the strategic and operational remit of HR Operations.
THE ROLE
Your role will be to ensure all our people and HR processes and administration are effectively delivered, within operating procedures, to a high quality. Scope of the function includes (but is not limited to) monthly Payroll processing (Cape Town, Singapore and UK), onboarding (new joiner) and off-boarding (leaver) activities, exit interviews, employee surveys, global mobility, benefits (including annual reviews), Cape Town office management, performance review administration, annual compensation review administration, probation administration, HR Inbox management, regular and ad-hoc reporting, employee letters, development and maintenance of HR process guides, and publication of company Policy updates.
You'll oversee and manage the function and your team of 3, the associated day-to-day tasks, and recognize and implement process and service enhancements/opportunities.
As well as your immediate team, you'll engage and interact with the broader P&C team, our business leaders, managers and employees, and external service providers.
The role will suit a pragmatic, adaptable, service and people-centric individual who enjoys working strategically and operationally in a fast-paced and growing environment.
Key Responsibilities
- Oversee the day-to-day running of the function.
- Ensure all HR data and administrative tasks across the entire employee life cycle are completed promptly and accurately, with a right-first-time delivery approach.
- Effectively maintain and manage the distribution of roles and responsibilities across the team, taking personal accountability for:
- Daily allocation of queries from the HR inbox/Query Management System
- Account Manager and point person for HireRight (background screening) escalations
- Definition and ongoing review of the HR Process Guides
- Annual review of benefits in the UK, Cape Town, and Singapore, oversight of the benefits review process in the US
- Monthly review and approval of all global payrolls
- Ownership of all employee surveys.
- Ensure KPIs and SLAs are met.
- Continuously coach the HR Operations Team to provide accurate guidance and advice on HR-related requests, issues, and queries and when/how to identify and escalate risks or concerns.
- Ensure the integrity and organization of employee data and information, HR systems, and platforms, and that any compliance and/or legal requirements are adhered to.
- Take responsibility for collecting MI data and reporting to support analysis and insights of key people metrics, highlighting areas of concern and improvement opportunities.
- Identify and implement continuous improvement opportunities, with best practices, scalability, and futureproofing in mind, to include process development, streamlining, and standardization.
- Ensure adequate monitoring and measures to avoid mistakes and inaccuracies within the function.
- Manage, coach, and develop the HR Operations team and foster knowledge sharing and learning.
- Ensure HR process guides are documented and maintained.
- Represent HR Operations in wider HR projects that touch the function.
ESSENTIAL:
- Strong relevant experience in a client-facing, global HR Operations, or shared services function.
- Exceptional knowledge and experience of all tasks within an HR Admin function/setting.
- All round team leadership and management experience.
- Knowledge and experience of HR best practices, and employment legislation and policies applicable to the UK and South Africa.
- Demonstrable experience in successfully developing and delivering fit-for-purpose KPIs and SLAs.
- Technology savvy - E.g., HRIS systems, Microsoft Office (including strong Excel skills), benefits platforms, and databases.
- Strong data analytics and insight skills.
- Experience working with and managing 3rd party suppliers.
- Experience working in a FinTech or software organization.
- Academic or Industry qualification in HR.
- BambooHR system experience.
- Employment law knowledge/experience applicable to the US and Singapore.
- Knowledge of GDPR legislation
- Interpersonally strong and able to build, develop and maintain effective and diverse working relationships. You know how to bring the best out of people and situations.
- Strong stakeholder management skills.
- Excellent written and verbal communicator; clear, concise, and able to tailor style to meet different situations and needs.
- Naturally customer and service minded.
- Exceptional organisational and prioritisation skills: able to effectively manage multiple, evolving, and conflicting deadlines and priorities, coupled with a high level of attention to detail.
- Logical and analytical thinker with strong problem-solving skills and mindset.
- Self-motivated and able to work on own initiative, as well as part of a team and in collaboration.
- Brings positivity, proactivity, and solutions when dealing with challenges.
- Takes pride and accountability in work.
- Continuous improvement mindset.
- Flexible, adaptable and enjoys working in a developing environment and unphased by ambiguity.
- High level of discretion and confidence in handling work of a highly confidential nature.
- Pragmatic and commercially minded.
