Operations Manager

We are seeking a highly experienced and target-driven Operations Manager to lead and manage the permanent recruitment division. This role requires a strong leader with proven recruitment experience who can consistently drive performance, hit and exceed targets, motivate teams, and create a high-performance, results-focused culture.

The ideal candidate will combine hands-on recruitment knowledge with exceptional people management, leadership, and operational oversight.

Duties Include:

Operational Leadership

• Oversee the day-to-day operations of the permanent recruitment division
• Ensure delivery against revenue, placement, and activity targets
• Implement and continuously improve operational processes and best practices

Performance & Target Management

• Set clear, measurable targets for consultants and team leaders
• Track KPIs, pipeline activity, and financial performance
• Draft, implement, and manage performance plans
• Proactively manage underperformance through coaching, counselling, and formal performance management processes

People Management & Motivation

• Lead, motivate, and inspire recruitment teams to achieve and exceed targets
• Foster a strong, target-driven, and accountable culture
• Conduct regular one-on-ones, performance reviews, and development discussions
• Identify training needs and support ongoing professional development

Stakeholder & Management Liaison

• Act as a key liaison between recruitment teams and senior management
• Provide accurate reporting, insights, and forecasts to management
• Support strategic planning and growth initiatives

Culture & Leadership

• Create a high-energy, performance-oriented environment
• Promote collaboration, professionalism, and strong interpersonal relationships
• Lead by example with integrity, resilience, and commercial awareness

Educational & Experience Requirements:

• Proven experience in permanent recruitment, ideally in an operational or management role
• Demonstrated ability to consistently hit and exceed targets
• Strong leadership skills with experience managing and motivating recruitment teams
• Solid experience in performance management, including drafting performance plans and managing non-performance
• Highly target-driven with strong commercial acumen
• Excellent interpersonal, communication, and relationship-building skills
• Confident liaising with senior management and stakeholders
• Resilient, decisive, and solutions-focused

Desired Attributes

• Results-oriented and highly organised
• Strong coaching and mentoring capability
• Professional, credible, and emotionally intelligent
• Comfortable working in a fast-paced, high-pressure environment

Disclaimer: Kindly note that all positions will be filled in accordance with the company's Employment Equity plan. We also encourage people with disabilities to apply.

Application Unsuccessful disclaimer: Should you not receive feedback on your application with us within a period of 2 weeks of submission, you may consider your application as being unsuccessful.