Contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in market. Maintaining Operational Standards as determined by the Franchisor. The position reports to the Leadership Team and relevant GM / Executive Manager, and has 4 direct reports.
Minimum Requirements
- BCom Degree or 5 years' experience at an Area Coach / Area Manager level
- Proven performance and success in Area Coach / Area Manager roles
- Previous experience in the Quick Service Restaurant industry advantageous
Customers:
- Ensure ROCC action plans are completed to ensure targets are met
- Ensure CHAMPS check reviews are done to ensure targets are met
- Analyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines
- Identify and develop suitable Area Coach level candidates for succession planning, and review quarterly
- Review individual Area Coach bench plan periodically, consolidate regional information and present to the Leadership Team
- Ensure Balance score card gaps are identified by Area Coaches, actioned correctly, implemented, evaluated and reviewed
- Periodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to the Leadership Team
- Chair IR meetings where requested by Area Coaches
- Communicate changes in company policies, procedures and Employment Legislation to Area Coaches and ensure compliance.
- Ensure recruitment practices are aligned with company policies and procedures and company Employment equity targets
- Conduct annual 360 degree evaluation for Area Coaches
- Compile an individual development plan for each Area Coach, discuss and contract with Area Coach and ensure implementation
- Coach and develop Area Coaches and other subordinates where required to meet specific standards
- Recognise capability issues at store level, advise the Area Coach and follow up. Ensure the successful implementation of people capability at store level and monitor performance standards
- Identify capability issues of all Area Coaches, action and follow up. Assess the performance of the Area Coach against established targets, determine gaps in Area Coach's performance and implement development plan for the Area Coach to improve performance and ensure achievement of KPI's.
- Authorise local store market plan and promotions
- Ensure effective execution of the above through thorough analysis of results and trends
- Co-ordinate budgets for different stores to ensure targets are met.
- Analyse and ensure operational readiness at store level
- Review competitor analysis reports and trading patterns quarterly and report results to the Leadership Team and Marketing Manager
- Achieve KPI's aligned to Franchisee measures
- Ensure store readiness for effective implementation of national promotional initiatives
- Drive sales through effective use of various omni-channels
- Oversee maximising of sales and profit through operational excellence and ensure effective implementation of marketing promotions. Identify and recommend sales growth opportunities, coordinate price changes, alert Area Coaches to competitive activities within area and make recommendations.
- Authorise Balance Score Card action plan and ensure correct implementation
- Prepare and present business review to the Leadership Team quarterly
- Ensure achievement of profits
- Analyse P&L statements
- Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders
- Support company culture by driving and demonstrating the company's values, vision and mission
- Meet requirements as determined and prescribed by the Leadership Team
- Oversee HR, Finance and Marketing functions
- Visit stores regularly and check if all company policies and procedures are adhered to at store level
- Address the operational development matters of new stores, re-modelling and/or revamping of existing stores
- Meet and liaise with the Franchisor representatives where required
- Build business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.
- Create and oversee implementation of the budget within the margins of the KPI's or Balance score card in collaboration with all relevant stakeholders
- Continuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with AC, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up.
Competencies / Skills:
- Negotiates contracts with external vendors
- Interacts with suppliers
- Manages communication of operations for business
- Acute sense of problem-solving as issues arise daily and resolution requires quick problem-solving skills
- Problem-solving analysis and execution for the whole department/function
- Held accountable to decision-making on the operations of the business through consultation of General Manager when necessary
- Enhance existing processes to ensure effective operations and modify where required
- Technologically savvy: ability to use computer systems and intergrate to enhance operations
- Proficient in MS Office, and able to work well on various technology platforms
- Business Acumen
- Finance
- Management
- Marketing
- People Development
- Sales
- Provident Fund Contribution
