Collections Operations Manager

At Nimble Credit Solutions, we are on a mission to deliver top-tier operational performance, elevate client relationships, and create a high-impact, results-oriented work environment. As our Operations Manager, based in Cape Town, youll have the opportunity to make a real difference in our Contingent division, lead a talented team, and execute strategies that will maximise collections and business growth. We value innovation, teamwork, and a drive for success, and were looking for a leader who thrives in this environment.

Key Responsibilities

Under the management / direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to):

• Portfolio Management, you will be responsible for:
• Leading the execution of collection strategies and managing portfolios to maximise net recoveries.
• Ensuring we consistently meet or exceed internal KPIs for collections, quality, and productivity.
• Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement.
• Designing and executing operational tactics and daily portfolio analysis to drive efficiency and results.
• Overseeing administrative processes and reporting to ensure smooth department operations and better performance.
• Formulating Detailed reporting/overview of portfolio and tactical plans to deliver best results .
• Client Relationship / Management, your role will entail:
• Building and maintaining strong relationships with key clients to understand their expectations and deliver results that exceed them.
• Regularly interacting with clients to discuss portfolio performance, identify opportunities for business growth, and ensure top-tier service delivery.
• Weekly/ Monthly performance engagements with clients
• Formulating reporting/ presentations for client check ins.
• Personnel Management, you will lead your team by:
• Actively managing Team Managers to ensure consistent performance management, coaching, and professional development.
• Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence.
• Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals.
• Managing attendance and compliance to ensure a productive and engaged workforce.
• Service Excellence, you will foster excellence by:
• Cultivating strong, strategic relationships with executives, senior managers, and support staff.
• Ensuring we consistently deliver exceptional service and maintain high client satisfaction, while driving continuous improvement.
• Living the Nimble Values, as a leader you will:
• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing - Lead by example with integrity, ensuring decisions and actions align with the companys values and ethical standards.

Requirements

• 5+ years of management experience in operations, particularly in a collections or credit management environment
• A proven track record of successfully managing large teams (80+ employees) and developing talent
• Proven expertise in portfolio management, client relationship building, and team leadership
• Management reporting experience
• The ability to drive operational success while optimizing productivity and quality KPIs
• Strong problem-solving and strategic thinking skills with a focus on continuous improvement
• Mid to high-level computer literacy and experience with dialler systems
• Strong communication and interpersonal skills, with the ability to engage and motivate diverse teams
• A results-driven mindset with a proven ability to manage under pressure and consistently meet targets
• Advanced Presentation skills

Remuneration And Benefits Structure

• Competitive Salary
• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities

Why should you apply?

Are you a dynamic, results-driven leader with a passion for driving operational excellence? Do you have a knack for inspiring and managing teams to deliver outstanding results? If youre ready to take on an exciting challenge in a fast-paced, high-energy environment, we want to hear from you!

This appointment will be made in line with the Companys Employment Equity Plan.