Administration of operational human resources and materials to assure the correct performance in the line or lines of businesses, ensuring compliance in security protocols and quality. Analyze, evaluate and track the indicators of operational performance so they can be reached in an efficient manner
Requirements
- Education: Bachelor's degree in administrative or human areas
- English level: C1
- Intermediate Computer skills and MS Office
- 1 year as Team Leader or Personnel management
- 1 year as Operations Supervisor or a similar leadership position
- 1 yearsas QA Calls Analyst
- Communication and negotiation skills
- Problem solutions skills
- Incentive structures elaboration
- Interpretation and analysis of data base and development indicators
- Call center telephonic software knowledge
- Personnel managment
- Leadership management
- Interpersonal communication
- Project Administration
- Availability for open schedule
- Evaluate productivity reports and operational rankings.
- Present results to the client and top management.
- Monitor strategies and action plans based on results and stipulated goals.
- Analize absenteeism tendencies and rotation in the line or lines of businesses who is in charge of.
- Direct, organize, motivate, and coordinate work groups.
- Report daily operational assistance to administrative team and management.
- Authorize the application of disciplinary cycle and absences of the staff, taking considering service levels and occupation.
- Report operational losses to the parts involved in the process of firing/quitting personnel.
