Operations Manager - Hospitality (KZN)

Duties & Responsibilities

• Minimum of 5 years management experience in a similar environment at middle management level
• Experience in managing large compliments of people and a large client portfolio
• Understand cleaning principles and knowledge of company policies and procedures.
• Best allocate the resources of the contract to achieve maximum cleaning output.
• Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
• Ensure work schedules/job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation.
• Ensure that cleaning methodology are strictly adhered to
• Managing company assets by performing monthly spot checks on high value items.
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
• Ensure monthly completion of reports required for specific services as agreed with clients e.g hygiene consumption reports, cleaning inspection, walk about reports
• Responsible to effectively communicate and filter company information to staff
• Compile accurate budgets and forecasts , ensure correct billing and analysis
• Actively manage unit leave liability and leave plans
• Ensure all rechargeable and overtime work is authorized and billed to client timeously
• Have a good understanding of infection prevention in healthcare settings

Skills and Competencies

Understand cleaning principles and knowledge of company policies and procedures.

Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific slasability to work under pressure and adapt in a high paced and unpredictable environment

Business management principles, including proven financial skills

Strong people skills and knowledge or Industrial relations

Strong on client relationships and strong communication skills

Ability to work under pressure and adapt in a high paced and unpredictable environment

Qualifications

Minimum Matric , Relevant tertiary qualification and/or equivalent experience preferably in the hospitality sector and Operations Management. Knowledge of legislation relevant to the cleaning industry. Must have a valid drivers license and own reliable vehicle