We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
You will report to the Head of Order Fulfilment:
Your responsibilities will include:
- Manage deliveries from dispatch to customer and back across MrD franchises and contracted couriers (inbound and outbound):
- Last Mile deliveries to customers
- Time in status exception management
- Claims
- Queries and Complaints
- Constantly review existing processes to ensure that they are streamlined and scalable
- Establish daily, weekly and monthly performance measures
- Identify continues improvement initiatives that will drive improved performance results
- Manage team upwards of 20 people
- Assembling and analysing daily data in order to manage the experience to the customer
- Researching how solutions are being implemented locally and internationally
- Using online tools and resources as well as identifying and engaging other information sources
- Facilitate system integration with couriers and manage call back compliance of couriers
- Manage and measure all operations in terms of:
- Quality Drive overall In Full
- Delivery Drive overall delivery on promise to 98%
- Cost Drive down cost of delivery
- Manage volume flow through contracted branches
- Manage team 7 days a week
- Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
- Manage all complaints and report on them
- Exception reporting
- Claims Process Management
- Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement
- Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency
- Excellent influencing, persuading, negotiating
- Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets
- Strong problem evaluation and solution
- Good leadership and team development
- Excellent people management skills
- Critical impact contract and commercial negotiation experience at executive level
- Logistics supply chain design and development expertise/tools and techniques
- Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
- Ability to interview and interact professionally with internal and external people
- Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
- 7-10 Year Experience in Supply Chain/Logistics
- Minimum 3 years' experience in management role in operations
- Sound operational background in dealing with branch / franchise network
- Experience of managing customers at a senior level
- Succession planning and development of key managers
- Change management experience
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
