Order Management Administrator

Order Management Coastal Cape

Scope

Ensure a positive customer experience through the professional and accurate preparation, fulfilment and biling of customer projects.
Lead order processing to adequately support customers, sales, engineering, and logistics.
Execute order management activity in accordance with PERI guidelines and OTC process.
Ensure the best possible customer service through professional customer interaction and support Project Management of key projects through internal and external reporting.
Ensure compliance with Group Directives and company policies.

Key Responsibilities

Assess continuity between contract, offer and PSD order.
Process order changes in PSD with status updates to relevant departments.
Adherence to commercial standards with processing guidelines.
Co-ordinate with customer, sales and engineer following order execution for full preparation of order processing (i.e. delivery timeline and delivery prioritise)
Ensure accurate detailed information on documentation (e.g. cutting of tie rods, preassembly).
Revise picking list for delivery and ensure continuity with discounts and rental rates.
Initiate transport DTR process for customer deliveries for both PERI fleet and forwarding agencies.
Timeously processing of sales, sales from rental and CaRe invoicing.
Actively manage pending orders on PSD with feedback to the sales department.
Check summary rental control points weekly and action accordingly.
Co-ordinate with Customer, Sales, Engineering and Site Supervisor team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality of material planning / design process.
Monthly processing of manual documents and system correction.
Weekly PSD housekeeping functions must be maintanted.
Reporting wage hours to payroll department.
Petty Cash responsibilities with reconsiliations.
Provide support to all administration team members when required.
Monthly processing of manual documents and system correction.
Weekly PSD house- keeping functions must be maintained.
Execute jobsite closing actions in consultation with relevant departments.
Sales support by assisting with order confirmations and cash sales transactions.
Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
Lead order processing to accurately finalize the delivery process as per company guidelines.
Execute DTR truck release with both PERI fleet and forwarding agency deliveries.
Daily processing of manual documents onto PSD.
Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.
Be the business excellence ambassador to ensure continious improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.