2023-11-09
Country:
South Africa
Location:
17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg
Instructions/Help Text:
Replace all italicized text below each section header
Inbound Customer Care Agent
Role Overview:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
On a typical day you will:
- Answering phone calls.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers needs, clarify information, research every issue and providing solutions.
- Build sustainable relationships and engage customers by taking the extra mile .
- Keep records of all conversations in our call center database in a comprehensible way.
- Close phone calls with Mechanics.
- Monitor emails.
- High school degree
- Ability to multi-task, set priorities and manage time effectively.
- Customer focus and adaptability to different personality types.
- Previous experience in a customer support role .
- Strong phone and verbal communication skills along with active listening
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69, 000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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