Query Management
- Manage all queries logged by the various banks
- Action the Credit/Decline reports on system up to Auth. level 1
- Attend to queries reaching SLA
- Attend to emailed queries received
IPAQ System
- Capturing of all card holder queries onto the systems
- Identifying issues and escalate when and where required
- Attending to any escalation of Ombudsman queries
Risk Management
- Ensure all queries are authorized by 1st and 2nd level authorizations
- Ensure that system does not allow duplicated queries
- Escalation of any suspicious activities with regards to card holder queries
In order to be considered for the position, the following requirements must be met:
- Matric
- Completed or studying towards a B.Comm qualification
- MS Office (Excel, Word, Email)
- Previous data capturing experience would be preferred
- Excellent communication skills
Behavioral Competencies:
- Planning & Organising
- Communication & Impact
- Customer Focus
- Problem-solving
- Initiating Action
- Team work
- Passion & Attitude
- Detail Orientation
- Computer Literacy
- Adaptability
- Coping with stress / change
