Personal Lines Underwiting Manager at Mogale Solution Providers

An exciting opportunity exists for a Personal Lines Underwriting Manager to join the Underwriting Department. The successful incumbent will be responsible for the operational management of short-term insurance portfolios, underwriting and Personal Lines products.

Job Description

Duties and Responsibilities:

The Successful Applicant Will Join The Underwriting Management Team And Will Be Responsible For The Overall Management Of The Team Including The Following Key Responsibility Areas

Increase overall profitability of the company

• Manage operational cost in department/s
• Maintaining profitable loss ratios
• New business and budget growth
• Retention
• Achieve strategic results

Stakeholder relationship management

• Liaise with internal and external stakeholders with aim of building and maintaining relationships
• Brand ambassadorship - ensuring that the company brand is positioned positively in the market

Management of Operational and Internal processes

• Compliance
• Complaints management and Treating Customers Fairly
• Mandate management
• Manage effective underwriting activities and ensure appropriate processes on various schemes
• Manage Reactive Department to ensure improved/ efficient portfolio performance
• Oversee allocation of resources
• Reporting
• Various meetings

Oversee special projects

• Manage staff component to deal with Special Projects
• Oversee the effective execution of deliverables
• Champion change management as may be required

Oversee employee engagement and performance

• Manage staff
• Ensure motivated and retained staff
• Actively train and develop staff (guidance, mentoring and formal training)
• Effective management of employee relations
• General people management administration - e.g. leave and disciplinary processes
• Create positive energy amongst team
• Champion changes introduced to the company in general and team in particular

Qualifications

Qualifications and Experience

Minimum Requirements

• Matric (Grade 12)
• English (read, write, speak)
• FAIS Fit and Proper for Personal lines product categories (RE 5 and credits/full qualification). Must not work under FAIS supervision.
• NQF5 or higher qualification (preferred)
• Relevant Tertiary Qualification (optional)

Work Experience

Minimum Requirements

• 7 years working experience in short term insurance at a broker, insurer, or administrator.

In Addition To The Above

• At least 3 years in Underwriting dealing with personal lines products; and
• At least 3 years in an Underwriting Management/Supervisory position overseeing an operational team.

Technical Competencies

Minimum Requirements

• Knowledge of the South African Financial Sector with a specific focus on Short-term Insurance
• Knowledge and understanding of legal requirements of the insurance industry
• Knowledge, understanding and interpretation of short-term insurance products
• Understanding of portfolio management principles
• Interpretation of relevant management information
• Competent to use insurance policy administration systems and applications
• Microsoft Office products skills (Outlook, Word, Excel, PowerPoint)
• Excellent understanding of generic underwriting rules and products
• Must be able to make sound underwriting decisions
• Must be able to handle escalated matters as assigned to the position

Attributes

Attributes required for the position include but are not limited to:

• Excellent people management skills
• Building and maintaining relationships (internal & external)
• Strong problem-solving and decision-making ability
• Action orientation
• Able to work with a high performing team
• Quality orientation
• Delegation
• Excellent communication skills (verbal & written)
• Assertiveness
• Computer literacy

Desired Skills

• RE5
• RE1
• FAIS
• Short-term Insurance

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Diploma