Pharmacist Assistant QPB - Clicks Welgemoed

Listing reference: click_015436

Listing status: Online

Apply by: 8 January 2024

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Description

Job Objectives:

Responsibilities

Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
Administration of scripts and or any other claiming/capturing related procedure
Accurate and complete handling of all profiles worked on
Interact with health care professionals where needed
Problem solving and follow up of queries

Duties

Interact with customers via telephone or other means regarding medication and Healthcare Services
Accurate capturing of scripts received at the Central Pharmacy centre
Handling of queries regarding prescriptions
Patient Profile management
Assist with Chronic authorizations
Liaison with all other departments
Ad hoc requirements as per operational requirements

Knowledge

Product knowledge (including OTC)
SAPC and relevant legal knowledge
Sound knowledge of the chronic authorization process and procedures
Customer service orientated
Ethical working practice and compliance

Skills

Computer literacy (MS Office)
Customer service orientated
Team Player
Integrity
Accuracy and attention to detail
Computer literacy (MS Office)
Must be bilingual (with English being one of the requirements
Must be able to work with patients and be adaptable to assist with various departmental duties
Be able to use initiative in order to provide patient satisfaction
Effective time management skills
Adaptability
Positive attitude
Be able to work under pressure

Competencies

Essential