Pinetown, Durban: DEBT RECOVERY SPECIALIST
Job Purpose: To improve customer cashflow and mitigate risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process
Minimum Requirements:
-Fully bilingual with excellent English proficiency
-Matric / Grade 12
-Financial/Legal Qualification preferred
-3 to 5 years experience in full Debt Collection (not Call Centre Debt Collection) a must
-Knowledge of legal process regarding Debt Recovery
-Experience in credit insurance claims highly advantageous
-Professional and well presented
-Good problem solving and conflict handling skills
-Resilient and tenacious
-Ability to deal with pressure
-Attention to detail
-Self-motivated
-Confidence to report at a high level
-Focus on a “win-win” situation
-Ability to remain calm in stressful situations
-Good communication & negotiation skills
-Honesty, integrity and a strong sense of ethics
-Persuasive, persistent and firm
-Computer literate (Pastel proficiency preferred)
-Stable employment record
-Contactable References
-To start as soon as possible
Duties:
-Full Debt Recovery functions for Insurers and Ad-Hoc Collections
-Diarise and follow up on all outstanding monies and send Final Demands where necessary
-Manage and report on existing legal files
-Obtain regular updates from Attorneys and Credit Insurers.
-Update M-Files collection package to ensure constant and real-time recording of all matters.
-Produce monthly and adhoc reports for clients.
-Keep Credit Managers abreast of progress.
-Monitor impact on insurance policies
-Determine which clients are insured from a debt collection perspective.
-Fully understand the insurance timelines for debt collection and lodging claims deadlines from insurers.
-Must be aware and comply with insurers deadlines.
-Contact Debtor telephonically, establishing the status of the debt and ability to pay
-Follow proactive debtor recovery processes and approaches to obtain payment
-Understand all forms of security to assist with collection
-Accountable for own work, own time, own delivery.
-Initiate resolution of operational problems within sphere of control.
-Deliver results as per individual KPI’s.
-Organising and Planning
Salary: R 12 000.00 – R 15 000.00 gross (Junior to Medium Level) / R 15 000.00 – R 18 000.00 gross (Senior Level)
Benefits after 3 months probation period – Company Contribution to RA, Medical Aid and Group Life
E-mail detailed CV in Word or PDF (not as a link) to oneilc@telkomsa.net and indicate Reference CR1797 and your salary expectation. (Also forward a recent photograph and Reference letters if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED
