- Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system
- Planning cost elements on service jobs (Labour, Parts and Bought outs)
- Achievement of maximum productivity and profitability
- Apply warranty policies and procedures, including service warranty
- Issuing or job instructions to and dispatching of artisans (briefing)
- Initiation and control of Bought Out requests
- Follow up on parts, quotes and service reports
- Assist with achievement of Key Performance Indicators (KPIs)
- Assist with effective control of cost centre expenses and Work-in-Progress
- Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.
- Resolve internal and external customer queries
- Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous
- Minimum 3 years relevant experience.
- Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
- SAP knowledge advantageous
- Good communication skills and customer relations,
- Must be a Team player and be willing to work overtime
- Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning
- Verbal and written communication skills
- Understanding the service work order process, Attention to detail, Teamwork
