- Support Regional Technology Manager
- Prepare quotes, invoices & planning of work including monitoring progress
- Prepare reports as required
- Manage parts inventory, availability of both parts and resources to support the customers
- Prepare and oversee proposals to customers
- Assist with warranty resolutions and time management
- Provide logistical support to technology technicians
- Assist to resolve internal and external customer queries
- Assist with the achievement of KPIs (CAT Digital Excellence Program CAT DEP)
- Liaise with Aftersales, Sales and other relevant teams as and when necessary to ensure CAT DEP KPIs are met
- Managing the WIP, work order closing and work order history
- Grade 12 and/or National Technical Certificate - N2 or N3
- Trade certificate will be an advantage
- SAP/CRM knowledge will be an advantage
- Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
- Good communication skills, customer relations and must be a team player
- Understanding the technology, service work process & attention to detail
- Valid drivers licence
- Must be a Team player and be willing to work overtime
- Good problem - solving Skills
- Attention to detail competency
- Business and financial Acumen competencies
- Influencing and negotiation skills
