Key Responsibilities
- Design and articulate tailored solutions based on customer needs across UCaaS, CPaaS, and CX platforms.
- Deliver compelling demos and presentations that showcase AI capabilities within Microsoft Teams environments.
- Collaborate on quotes, tenders, RFP/RFI responses, and technical documentation.
- Support the sales cycle with technically sound architectures and stakeholder engagement.
- Stay informed on trends in AI, LLMs, and intelligent agent technologies to guide client strategies.
- Bridge technical, sales, and delivery teams to ensure smooth solution execution.
- Microsoft Certified (e.g., MS-700, MS-720).
- Strong knowledge of Microsoft Teams Phone, SBCs, SIP Trunking, and Direct Routing.
- Experience or familiarity with CCaaS, CPaaS, Conversational AI, and virtual agents.
- Comfortable with RFP/RFI processes, quoting tools, and CRMs (e.g., Salesforce, Zoho).
- Excellent communication skills and ability to simplify complex technical ideas.
- Background in Pre-Sales, Solutions Consulting, or Technical Analysis.
- Skilled in presenting AI and automation to varied audiences.
- Proactive, organized, and capable of handling multiple engagements.
- Understanding of AI compliance, governance, and enterprise data privacy.







