- Principal Technical Support Engineer|Identifying technical problems
You will be working as Principal Technical Support Engineer and will be the part of Electrification business area for
Services division based in Longmeadow, South Africa. In this role you will be reporting to Local Division Manager ELSE
and will be responsible to provide technical assistance to internal and external customer and ensure timely and
cost-effective support in accordance with standard processes, procedures and safety guidelines.
Job Description
Principal Technical Support Engineer
South Africa, GautengApplying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices, behaviors
and incidents, ensuring customer retention by delivering superior customer experiences, supporting most complex
technical support cases and keeping track of clusters of recurring issues
Contributing to customer satisfaction by executing support work according to customer expectation, having a clear
understanding of sense of urgency and care in the direct area of responsibility and knowing how to communicate with
customers
Identifying technical problems and analyzing them through communication with customers and remote connections to
assets (when applicable) for a large range of services and products in which they are certified to perform
Coaching technical support engineers, acting as a technical consultant for system-level/application specific issues in own
specific area of expertise, proactively planning and executing work on a first-time right approach with customers and
ensuring the job is done on time and on quality
Preparing all documents and customer reports to be acknowledged by the customer representative, utilizing all relevant
support and reporting tools to document work, according to the global end-to-end processes
Executing wrap-up and follow-up (when needed) of support cases in a timely manner, ensuring learnings from on-going
support cases are used to create/update knowledge documentation
Identifying improvement needs and potential solutions for them in the way of working and the products in question and
drives improvement actions in own area of responsibility, working under pressure, record keeping of current work in
progress, keeping up to date with acts and solutions
The Successful Applicant
Bachelor's Degree in B.SC Electrical Engineering / Electrical Qualification
Minimum 5 years of experience in Experience LV switchgear, automation, logics will be an advantage
Fluency in English language is mandatory
What's On Offer
Principal Technical Support Engineer
South Africa, GautengElectrification Business Area. Our 10, 000 strong commercial team represents the portfolio of all Electrification Business
Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels
combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers
with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization,
Digitalization and Shift to Electricity and Sustainable Energy.
Contact: Martin Meyer
Quote job ref: JN-062023-6095942
