We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview
We have an opportunity for a Problem Manager to join us at Sipcom, our fast-growing telecommunications and digital transformation organisation. Acquired by the Advania group in 2021, the company is going from strength to strength and is looking to expand their footprint further.
As a Problem Manager you will manage the end-to-end Problem Management Process through identifying, analysing, and resolving problems and incidents related to IT Services. It is an important strategic position that enables Sipcom to offer the level of service required by clients.
Responsibilities
- Collaborating with IT support teams, business users and vendors to identify and resolve issues
- Implementing preventative measures to reduce likelihood of future incidents
- Ensure problems and incidents and tracked, reported, and communicated effectively
- Introduce incident reduction programs
- Use industry standard techniques to conduct root cause analysis (Ishikawa / 5 Why's, etc)
- Collaborate with Incident Management, Change Management, Knowledge Management and CSI processes to help best implement workarounds and permanent fixes
- Work collaboratively with all key stakeholders across customers and partners
- Provide high level monthly reporting, including recommendations for improvement
- Prior professional experience in a Problem or Incident-focused position
- Experience of managing or coaching others
- Highly attuned interpersonal and relationship-building skills
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if youll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
We are the tech company with people at heart.
Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
