SUB Product Owner- IT Service Desk Control Centre

Join Our Team as a Sub-Product Owner - IT Service Desk Control Centre (Advanced) Essential Skills Requirements:

• ITSM (IT Service Management)
• IT Operations Frameworks (e.g., ITIL)
• IT Service Delivery Management
• Project Management
• DevOps
• Agile Methodology
• JIRA & Confluence
• Service Desk Methodology
• Team Management and Steering for SLA and KPIs
• Technical Experience with Data and Analytics (e.g., QlikView)
• Office 365

Advantageous Skills Requirements

• Information Technology Qualification (Advantageous, but not a pre-requisite)

Qualifications/Experience

• Two years of IT-related working experience in a service desk or control center environment

Role And Responsibilities

As a Sub-Product Owner, you will:

• Steer and govern BMW IT Service Desk initiatives and projects
• Manage service delivery providers to ensure a stable and sustainable level of first-level IT support
• Drive transformation within the IT Service Desk, incorporating new technologies and refined processes
• Collaborate with department leads, process owners, business partners, and application owners to ensure accurate first-level IT support

What We Offer:

• Cutting-edge global IT system landscape and processes
• Flexible working of 1960 hours in a 12-month period
• High Work-Life balance
• Remote/On-site work location flexibility
• Affordable client branded vehicle promotions (buying or leasing options available, terms and conditions apply)
• Highly motivating, energetic, and fast-paced working environment
• Modern, state-of-the-art offices
• Dynamic Global Team collaboration
• Application of the Agile Working Model Methodology

If you're ready to take on a pivotal role in shaping the future of IT Service Desk operations, apply now and become part of our innovative and dynamic team!