Multi-Skilled Servicing Professional (6 month fixed term)

Your time is now to be your exceptional best at Old Mutual!

Job Summary

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties And Responsibilities

• Processing Claims
• Deals with client enquiries via telephone (outbound calls, email,
• Accurate processing of Claim Submissions
• First contact resolution of applicable queries/ transactions
• Deals with first level escalations and complaints
• Effectively manage customer expectations
• Managing Claim requirements on behalf of customers and advisors

Qualifications/Skills

• Matric with Mathematics

You must be able to work flexible start times Mon-Fri from 07h00-20h00 and overtime depending on business needs . This will be reviewed from time to time, based on business requirements.

Skills

Claims Processing, Claims Submission, Outbound Calls

Education

Matriculation Certificate (Matric) (Required)

Closing Date

18 September 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.