Implementation Program Manager

Job Description

Hello Future Implementation Program Manager,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage and strong ethics. Innovative ideas, its the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africas number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

This role entails supporting the TXB Sales team and the Head of TXB Sales by managing client implementation processes against client expectations, as well as providing SME technical support during the sales discussion.

Are You Someone Who Can

• Support the TXB Sales Manager during the sales cycle by engaging with the client on technical readiness and scope.
• Once a sale has been formally concluded, meet client and scope the solution, making sure that what was proposed is still valid.
• Apply project management skills to plan and implement delivery.
• Throughout the process, continually meet with clients to discuss their needs and ensure the solution is being implemented to their requirements.
• Continually manage clients expectations and resolve / escalate ongoing issues.
• During implementation, identify cross-selling opportunities and refer to relevant TXB Sales team member.
• Post implementation, obtain client sign-off and analyze lessons learnt.
• Based on lessons learnt, apply remedial measures and resolve / escalate appropriately.
• Continually engage with internal teams to scope projects and involve them throughout the implementation process.
• As issues arise, liaise with internal teams to resolve.
• Ensure service delivery is consistent and aligned with client expectations.
• During and/or post implementation, identify lessons learnt, gaps and opportunities to improve
• Resolve / escalate process issues.
• Post implementation, analyze trends and recommend improvements.
• Drive process improvements and track the success thereof.
• Initiate dialogue to build professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, influence, negotiate and present at all levels.
• Lead and facilitate difficult conflict situations into consensual agreements.
• Integrate opinions and information provided by various sources to make strategic decisions.
• Adapt communication styles to meet the needs of different audiences.
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies.
• Find opportunities to leverage relationships and promote knowledge sharing, ideas and insights.
• Demonstrates pride in the organizations brand, services and products by consistently delivering on the brands promise.
• Drive best-in-class solutions and practices.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Stay relevant and up to date with legislations and new development.
• Handle stress in ways that do not negatively impact others.
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards.
• Take ownership of personal career development, leveraging formal and informal opportunities.

You Will Be An Ideal Candidate If You

• have a relevant business degree
• have 5+ years external client implementation experience in a corporate financial services environment

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/07/25

All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.