Support Manager

Johannesburg

Permanent

An entrepreneurial, and forward-thinking company specialises in utilizing geospatial data and technologies to help clients enhance their operational efficiencies and increase profitability. They offer tailored data, insights, and innovative products across various industries, aiming to convert raw data into practical business insights. With expertise spanning over two decades in spatial and telematics domains, they serve sectors like fleet management, logistics, retail, advertising, the public sector, and more. They value partnerships highly, focusing on collaborative relationships to advance the field of geospatial intelligence.

The company has a number of products and companies under its umbrella, creating and building new products and solutions. The team would like to attract energetic, passionate individuals committed to growing with them.

Our team needs an experienced support manager who can assist with establishing a formal structure to the team (Standard operating procedures, quality assurance, mentoring, tools & techniques). SpeedFOX specifically has evolved from start-up to a growing company, but our internal processes have not, and that is where we need someone to come in and help with it.

Requirements:

Min 5 years managing IT teams (midrange-to-senior will be good, I dont think we can afford expert level)
Tertiary degrees not mandatory, but relevant Computer Science/ICT qualifications will be preferred

Skills:

Able to identify areas of improvement
Establish/recommend new ways of work, processes, tools, techniques and implement them
Work under pressure (as we are in growth stage, we are constantly chasing deadlines and work under pressure)
Can motivate / mentor team members
Good communication skills and customer engagement
Software Development background is a requirement
Be obsessed with quality, customer service and driving excellence
Familiar with cloud-based architectures and solutions

Our current tech stack: