Duties & Responsibilities
- To provide effective leadership to catering managers and their team of catering staff.
- To ensure the company image is projected through excellent client relationships, quality of service, product and productivity.
- Develop medium and long-term strategies to grow the business in conjunction with the operations manager as well as the district manager.
- Comply with the divisions budgetary requirements within the financial guidelines.
- Understand and maintain all financial aspects of the business budgeting, forecasting.
- Understand and implement company standards, policies and procedures in line with legislation.
- To work and operate in a stressful environment and perform well under pressure.
- Ensure quality control is in accordance with the company standards.
- Oversee cash management (control of debtors, stock checks and cash checks etc).
- Effect profit growth in all areas of responsibility.
- Meeting agreed deadlines with regards to submission of forecasts, profit and losss etc.
- Human resources management (including I.R., training and development) and performance management.
- Operational standards Maintain and improve on operational standards as agreed.
- Meeting all quality / star grading standards within the areas of responsibility, as per Tsebo Grading checklist and KRAs within the Performance Management Scheme.
- Ensure smooth running of Biometrics system
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Sound business acumen.
- Excellent client relations
- Experience in upmarket functions and events management.
- Experience in high quality mass production.
- Previous experience in the food service industry essential.
- Operational Standards: Performance management, financial analysis, computer proficiency & human resources.
- Mymarket and Menutec proficiency.
- Entrepreneurial skills: Strategic management, Outcome focus & productivity.
- Interpersonal Skills: Client/customer interface, managing group process, communication skills (verbal and written) & organizational skills.
- Strong presentation skills.
- Flexibility with respect to working hours.
- Ability to build and maintain a motivated team in a dynamic environment.
- Innovative approach to streamlining systems.
Qualifications- Min of 5 years experience in a similar environment
- 2-3 years project or Senior management experience
- Minimum matric
- Relevant tertiary qualifications and/or equivalent knowledge of legislation relevant to the industry
- Business Management principles, including proven financial skills
- Must have a valid drivers license and own reliable vehicle
- Computer literate & excellent people and customer service skills
- Understand back of house and kitchen brigade
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