Project Manager - Proactive Care (Advance)

Job Opportunity: Project Manager - Proactive Care (Advance)

Requirements

Are you an experienced Project Manager with a passion for innovation and a background in the automotive industry? We are seeking a dynamic individual to lead our Proactive Care (Advance) project, driving the implementation of an automated CRM process focused on vehicle service demands. Essential Skills Requirements:

• Project Management
• Automotive Experience (Aftersales Business)
• IT Systems Knowledge
• Microsoft Office Proficiency
• Good Presentation and Communication Skills
• Planning and Execution Abilities
• Digital and Tech Affinity

Advantageous Skills Requirements:

• Aftersales Business Systems
• Agile Project Methodology
• Confluence and Jira Knowledge (Atlassian)

Qualifications/Experience Needed

• Business/Engineering/IT Degree and/or relevant qualifications
• Minimum of 5 years' experience in a similar role

Role And Responsibilities

As the Project Manager for Proactive Care (Advance), your primary objective is to deliver an automated CRM process based on vehicle service demands. This involves proactively handling technical issues and providing necessary assistance to customers. Your role will include:

• Working closely with internal project leads and teams to develop a detailed project plan aligned with our client's Group project plan.
• Communicating the project plan on all levels and collaborating with various teams to ensure on-time implementation.
• Maintaining close contact with the project team at the headquarters in Munich.
• Organizing and facilitating internal and cross-team meetings.
• Generating plans and executing Dealer onboarding, ensuring regular communication.
• Planning and implementing system features, ensuring Dealer and Roadside Assistance teams are well-trained for successful execution.
• Familiarity with Agile methodology in project management.

Project Focus Areas:

• Dealer, Roadside Assistance (RSA), and CRM (processes and systems)
• Data privacy regulations
• Training/qualification of Dealer and RSA staff
• Dealer and customer communication
• Dealer digital tools enablement

Join us in revolutionizing the customer service experience through innovative digital solutions, including online booking, personalized service videos, chat functions, and digital payments, all accessible via our client's App.

If you're ready to take on a challenging and rewarding role in a fast-paced environment, apply now Be a key player in transforming how we interact with our customers and enhance their journey with an automotive GIANT.

Our client is an equal opportunity employer, and we welcome candidates from diverse backgrounds and experiences.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in advancing your career with us!