PS&L Warehouse Data Assistant

Job Description

Strong interpersonal skills

Strong verbal & written communication skills

Problem solving skills

Time management

Adaptable & Proactive

Very strong Microsoft office skills

Must be results driven, NOT a timekeeper

Emotional intelligence

Knowledge of PANDA and ODBC

Responsibilities

Strong in Data analysis and Excel reporting

Handles investigations and quality reporting on Ford & VW parts

Manages imports, exports, and back orders

Take care of discrepancies, critical parts, and unboxing reports

Has a proactive and detail-oriented approach

VW Bot report submissions

Manage domestic dealer quality issues, providing timely support and solutions to ensure customer satisfaction.

Conduct regular quality audits and inspections to monitor compliance with established standards.

Report on inbound data

Support with dealer queries

Assist with VW cutoff process

Maintain a positive attitude and calmly respond to customers/dealers complaints.

Work closely with other departments to ensure timely resolution of issues.

Ability to multi-task and work in a fast-paced environment.

Qualifications

Matric/Grade 12 Mathematics & English

National Diploma in engineering or Relevant Qualification will be an added advantage.

Minimum of 1 years of experience in Warehousing, Logistics, Automotive

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrows transportation.

About The Team

Marketing, Sales & Service plays an important role in Fords revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.