The role of the National Support Centre Clinician is to provide Solution Focused telephonic counselling and EAP services, of the highest possible standard, to the clients calling into the National Support Centre.
Requirements
- Honours Qualification as a Clinical Social Worker and current registration as such with the SACSSP. OR
- B Psych Degree with registrations at the HPCSA as a
- registered counsellor.
- Candidates must be able to undertake therapy in a minimum of two languages of which Afrikaans is one of them.
- Knowledge about and skilled in providing Solution Focused Therapy to clients
- Provide counselling within a short-term framework
- A background in EAP
- Experience in providing telephonic counselling
- Computer literate
- Ability to merge Clinical and EHWP focus
- To provide the first point of contact
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers
- To accurately capture all information on the database pertinent to the clinical management of the case
- To adhere to all clinical protocols and procedures as laid out by Clinical Management
- To adhere to the operational standards as set out by Operational Management
- To keep abreast of developments within client organisations and with changes to service offerings
- To attend all relevant meetings, training and staff support groups
- To attend regular and scheduled counselling supervision with the external counselling supervisor
The position of National Support Centre Telephone Clinician is a full time
position based in a call centre environment. This position includes shifts
from Mondays to Fridays. The nature of the role involves conforming to call
centre conditions and structures.
