Quality Assurance Administrator (Call Centre)

The Call Centre of a well-established business in the finance and transport industry has a vacancy for Quality Assurance Administrator with at least 2 - 3 years experience in Call Centre Management.

This is an opportunity to play a key role in the day to day running of the organisation. In this role you will support the Director: Operations, working closely with him to ensure optimum operational efficiency and maintenance of required level of governance & compliance that the company is required to comply with.

MAIN PURPOSE OF THIS POSITION

To assume responsibility for Quality Assurance for the Group

Main Tasks And Responsibilities

• Implement and Monitor the QA process (Internal Call Centre QA)
• Conduct all assessments
• Monthly reporting
• Trend Reviews
• Coach Staff for QA/Performance Improvement

PERSON SPECIFICATION

• Matric and Qualification in Call Centre Management
• 2. 3 Years Experience in Call Centre Management
• Must be able to interpret Most South African Languages
• Attention to detail.Logical Thinker. Problem Solver. Good Communication Skills
• Ability to work to tight deadlines