Quality Assurance Evaluator

Company Description

About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search

Job Description

To comprehensively evaluate and review selected inbound & outbound sales and service calls and/or loan applications or other business processes and procedures by way of Halo/Datastor/PureCloud to assess quality, the sales consultant's knowledge, sales technique, and compliance to legislation and the business rules.

To ensure that all findings are documented and reported on daily, weekly, monthly as required. Provide ad hoc support to the Sales Call Centre, external sales branches, and line management.

Qualifications

EDUCATION

Matric

Preferred: National Diploma in call centre/quality assurance

Experience

1 to 2 years in a QA evaluator role/sales consultant role.

Second Language, Advantage.

Preferred: 3 to 5 years experience in Quality Assurance or Financial Industry