Job Title
Quality Manager
Job Description
Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?
You could be the person we need to join our Cape Town team as a Quality Manager where youll lead, develop and manage the quality process and framework alongside operations to deliver a consistent quality model.
You'll need to drive improvement in quality performance via team coaching, insight outputs and working with the Operational Team to ensure delivery on KPIs.
Working closely with operational leadership, youll also be required to take responsibility for ensuring that day-to-day quality expectations and requirements are executed on time and to a high standard.
If you think you have what it takes, then step up to the challenge and apply today
- Leading, developing and managing a Quality Team in line with campaign requirements
- Managing the implementation and continuous improvement of necessary Quality Frameworks and structures for all customer contacts across work streams
- Creating and deploying an effective strategy that will deliver industry leading customer experience
- Driving and supporting delivery of Quality improvement plans
- Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insights
- Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
- Mitigating business and customer risk exposure through identification anderadication of issues relating to people, processes and technology
- Managing the day to day partner expectations and requests ensuring thatstakeholder requirements are identified, delivered and met within agreedtime frames
ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708
Language Requirements
Time Type:
Full time
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